To contact us, use the live chat at the bottom right corner of the website or email to uoY.ten.evoloediv%40olleh can also send us a message on Facebook Messenger https://www.facebook.com/videolove.netAlso you can use Telegram to chat with us https://t.me/videolovenetbotWe are operating 24x7 and usually provide answers in 24 hours.
We provide a first draft of the video within 48 hours of your uploading the last raw file to our dropbox account. We send you the video as a link to the video collaboration service Replay(https://www.dropbox.com/replay).You can leave unlimited comments and edits right in the video player. After you finish commenting, within the next 48 hours, the video editor makes edits and corrections and uploads the second version of the video to the Replay service. And after that, you can make a second set of comments and edits for free.48 hours after that, the video editor uploads the third and final version of the video. And you can get to download the finished video. Otherwise, you can continue editing for an additional fee or ask for your money back. When you download a video from the Replay service, we consider our work accepted and the service delivered.
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information, including raw video files received will only be used to fill your order. We will not sell or redistribute your information to anyone. After your order is delivered, we store your materials and videos for 14 days in case you need to re-edit or convert videos to other formats. After 14 days, we removed all the content you provided. If we want to use the finished video in our portfolio, we ask for specific written confirmation from you.
You will fall in love with our video. Otherwise, we guarantee a full refund.If you are not satisfied with the first draft, or version 2 or 3 of the video, you can request a refund. We promise to refund your money within 72 hours.